Introduction
Dra. Poli is committed to protecting personal data. This policy explains data processing when you browse this website or choose to contact the practice through an external communication link.
If you have any questions about this Privacy Policy, please contact us at drapolibezerra@gmail.com.
Data Controller
The data controller for your personal information is:
Dra. Poli
Rua Augusto Alexandre Jorge, 10, 2675-220 Odivelas, Portugal
Email: drapolibezerra@gmail.com
Phone: +351934822080(Call to national mobile network)
What Personal Data We Collect
Depending on your choices and how you contact the practice, the following data may be processed:
Contact and appointment enquiries
- •Contact details you choose to provide through WhatsApp or email
- •Appointment preferences you choose to communicate
- •Service interests you choose to mention
- •Other information you voluntarily provide through the selected channel
Website Usage Data
- •IP address
- •Browser type and version
- •Operating system
- •Pages visited and time spent
- •Referring website
- •Date and time of visits
- •Device information (mobile, tablet, desktop)
Cookies and Tracking Technologies
- •Essential consent and language preferences
- •Analytics data only when Google Analytics is configured and consented to
- •No Meta Pixel or marketing tracker is currently active
Social Media Interactions
- •Information you submit directly to a linked social platform
- •Messages you choose to send through that platform
- •Clinical photographs only where separate, appropriate consent exists
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent
When you provide explicit consent for marketing communications, cookies, or sharing photos.
Contract Performance
To respond to appointment enquiries and take steps you request before arranging a service.
Legitimate Interest
For website analytics, improving our services, and business communications.
Legal Obligation
To comply with accounting, tax, and other legal requirements.
How We Use Your Personal Data
We use your personal data for the following purposes:
Service Provision
- •Responding to appointment enquiries
- •Communicating about appointments through the channel you choose
- •Providing information you request about available services
Business Operations
- •Operating and securing the website
- •Managing communications initiated by visitors
- •Maintaining records where legally required
- •Complying with applicable obligations
Marketing and Communications
- •No newsletter subscription is currently offered on this website
- •Marketing communication would require an appropriate lawful basis
- •You may withdraw consent where consent applies
Website and Service Improvement
- •Analyzing website usage patterns
- •Improving user experience
- •Technical maintenance and security
- •Developing new services
Data Sharing and Third Parties
We may share your personal data with the following third parties:
Service Providers
We work with trusted third-party service providers who help us operate our business:
- •Website hosting and content-delivery providers
- •Google Analytics, only when configured and consented to
- •WhatsApp, email and Instagram when you choose those external links
Legal Requirements
We may disclose your information when required by law, such as:
- •Compliance with court orders or legal processes
- •Protection of our rights and property
- •Public safety or law enforcement requests
- •Tax and accounting obligations
Business Transfers
In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new owner, subject to the same privacy protections.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
Customer and Booking Data
Enquiry and appointment data is retained only for as long as needed for the relevant purpose and applicable legal obligations.
Marketing Communications
No newsletter or website marketing list is currently operated.
Website Analytics Data
Analytics retention follows the configured Google Analytics settings when analytics is enabled with consent.
Legal Obligations
Some data may be retained longer if required by law (e.g., tax records).
International Data Transfers
Some of our service providers are located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure adequate protection through:
- •European Commission adequacy decisions
- •Standard Contractual Clauses (SCCs)
- •Certification schemes and codes of conduct
- •Other appropriate safeguards approved by data protection authorities
Your Rights Under GDPR
As a data subject, you have the following rights:
Right of Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete personal data.
Right to Erasure ('Right to be Forgotten')
You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing
You can request limitation of how we process your personal data.
Right to Data Portability
You can request transfer of your data to another service provider.
Right to Object
You can object to processing based on legitimate interests or for marketing purposes.
Right to Withdraw Consent
You can withdraw consent at any time where processing is based on consent.
Right to Lodge a Complaint
You can file a complaint with your local data protection authority.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- •HTTPS for production website traffic
- •Consent controls for non-essential analytics
- •Data minimisation on the public website
- •Security maintenance for website dependencies
While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have it removed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website and indicate the revision date. For significant changes, we may provide additional notice.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: drapolibezerra@gmail.com
Phone: +351934822080(Call to national mobile network)
Address: Rua Augusto Alexandre Jorge, 10, 2675-220 Odivelas, Portugal